Exchanges, Refund & FAQ’s
PLEASE DON'T MAKE A HAIR APPOINTMENT UNTIL YOU RECIEVE YOUR HAIR PACKAGE FROM US. DELAYS DO HAPPEN SO PLEASE BE MINDFUL.
NO REFUNDS OR EXCHANGES whatsoever unless specified with us.
Store credit is available right away.
If any item is opened, touched, or used all sales are final NO EXCEPTIONS.
We CANNOT accept any returns on Sale or Gift Card items.
Any refunds or store credit by us you’ll receive an email notification listing all details. (Depending your bank, and if used a payment plan, refund processing can take up to 30 business days.)
If you have anymore questions please email us.
FAQ
How many bundles do I need?
12”-16” 2 or more bundles, 18”-24” 3 bundles or more, 26”-32” 3-4 bundles or more, 34”-50” 4-5 bundles or more.
12”-16” 2 or more bundles, 18”-24” 3 bundles or more, 26”-32” 3-4 bundles or more, 34”-50” 4-5 bundles or more.
(Depending on your liking for density)
(Recommended by Lushy)
(Recommended by Lushy)
What products to use on 613 Hair?
Only conditioner and Reconstructors are Mandatory to use. Moisturizing oils (non heavy, BioSilk), and Light moisturizing conditioners. No alcohol, Paroben or sulfate. NO SHAMPOO. Shampoo causes dryness in the hair and can cause the hair to be damaged. Hydrate hair with a serum daily to prevent damage to hair.
Only conditioner and Reconstructors are Mandatory to use. Moisturizing oils (non heavy, BioSilk), and Light moisturizing conditioners. No alcohol, Paroben or sulfate. NO SHAMPOO. Shampoo causes dryness in the hair and can cause the hair to be damaged. Hydrate hair with a serum daily to prevent damage to hair.
When will I receive my order?
Processing is 4-14 business days (ALL ITEMS) , Shipping is 1-5 business days (United States, Virgin Island & Jamaica. Not included delays, holidays or unexpected causes with shipping company.)
Processing time does NOT include Shipping Time.
Processing is 4-14 business days (ALL ITEMS) , Shipping is 1-5 business days (United States, Virgin Island & Jamaica. Not included delays, holidays or unexpected causes with shipping company.)
Processing time does NOT include Shipping Time.
What is the natural color and origin?
1b natural black and 613 blonde. (Not including custom color wigs.)
1b natural black and 613 blonde. (Not including custom color wigs.)
Origin: Cuticle Aligned Brazilian Virgin Hair (Persuasian Silk Collection) & 100% Raw Vietnamese Hair
•What exact products are recommended to use?
All recommendations are listed on our Hair Care Tips Tab.
All recommendations are listed on our Hair Care Tips Tab.